Tag Archives: MTN


customer care

The Chief Executive Officer of MTN Ghana, Modupe Kadiri has said huge capital investments need to be made to satisfy customer’s high level of selectivity and sophistication. This was publicly said at a consortium of 9 banks which was arranged by Ecobank GH and Ecobank Capital to boost capital expenditure ( CapEx) and enable a delivery of a bold new ...

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MTN denies mobile money fraud allegation

MTN mobile money

MTN Ghana has responded allegations of telcos’ complicity in mobile money fraud in an article published in The Finder newspaper on October 23rd, 2017, under the headline Mobile Money Fraud alarming. In the publication, the newspaper alleges amongst other things that staff of Telecom companies are involved in Mobile Money fraud. According to MTN, the allegations made in the report ...

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MTN reaching underserved areas through telephony solution


MTN Ghana, a telecommunications service provider is leading the digital revolution in Ghana with the increment of 4G sites, fibre optic extension and a rural telephony solution for underserved areas. Mrs Cynthia Lumor, Corporate Services Executive of the Company said 197 4G sites would be added this year to augment the existing 475 to meet the increasing demand for high-speed ...

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Communication Ministry vows to fix call interruptions

Communication Ministry Vow to fix call interruptions

The Communication Ministry has pledged to address issues of service interruptions from telcos to consumers. A Deputy Minister for Communications, George Andah told Citi Business News the ministry is engaging with the various telcos on how best to address the challenges they face. Telcos in the country have complained of unreliable power supply, as well as high taxes among other ...

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MTN not to list on GSE with IPO – Kofi Yamoah


MTN Ghana may not be listing on the Ghana Stock Exchange (GSE) anytime soon even though it plans to cede a part of its operations to investors. This is the indication from the managers of the Ghana Stock Exchange. “MTN in its discussion is raising money from the public or doing a public offer but it will not list as ...

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MTN to invest US$143m in network expansion


MTN Ghana has plans to roll out a range of network expansion programmes this year to enhance its communications service delivery in a bid to offer product value proposition for its customers. The telecoms company is, therefore, investing an amount of US$143 million in capital expenditure to boost network expansion in order to improve communications service delivery. This year, the ...

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Address network challenges or face sanctions – NCA


The National Communications Authority (NCA) has directed all mobile network operators to within a month’s time; submit a roadmap to address all concerns of quality of service by customers within Accra and Tema. It follows the numerous customer complaints to the Authority over the quality of service challenges. These also range from call drops, poor quality of voice and slow ...

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Tigo, Airtel merger leaders to meet NCA

airtel,tigo merger

Sources close to the Tigo-Airtel merger deal in Ghana have hinted that the main actors in the deal will present the details to the National Communications Authority (NCA) this week and subsequently seek its approval. Millicom International Cellular SA and Bharti Airtel last week announced the consolidation of their operations in Ghana but stated the merger is yet to get ...

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MTN dominates Market as Mobile Voice Penetration hits 136%

Mobile Voice Penetration

The total number of mobile voice subscriptions in the country increased from 35.0 million as of the end of 2015 to 38.3 million by the end of December 2016. This represents a percentage rise of 9.42 per cent and brings the total penetration rate in the period to 136.34 per cent. Who gained? During that period, MTN maintained its dominance ...

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